FAQs
Frequently Asked Questions
How do I find the right size for me?
We recommend checking our detailed size chart before placing your order to ensure the best fit. Measurements are provided in inches and centimeters for accuracy.
View our full Size Chart here: Size Chart
Payment
What payment methods do you accept?
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We accept GCash and Bank Transfer (Union Bank).
Is proof of payment required?
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Yes. Orders will only be processed once proof of payment is submitted (screenshot or transaction reference).
Can I pay later or use COD?
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No. We strictly follow a payment-first policy.
Order Tracking
How do I track my order?
Once your details are registered in the courier’s system, the tracking number will be sent to you via SMS.
Customer Support
Who can I contact for questions or concerns?
You may reach us anytime via email at athleisurethreads@gmail.com
Shipping & Delivery
What are your shipping options and rates?
Same-Day / Express Delivery (Lalamove & Grab Express)
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Rates vary depending on your delivery location
Standard Shipping (J&T Express)
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Estimated delivery time: 2–3 days within Metro Manila, 5–7 days for provincial areas
J&T Express Rates & Estimated Delivery Time
Shipping Rates (Domestic – Approximate):
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Rates depend on parcel weight and delivery location
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Starting rates (from Metro Manila):
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Up to 500g: ₱85 – ₱115
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500g – 1kg: ₱115 – ₱205
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1kg – 3kg: ₱155 – ₱230
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3kg – 4kg: ₱225 – ₱340
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4kg – 5kg: ₱305 – ₱450
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5kg – 6kg: ₱455 – ₱560
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Final shipping fee may vary based on:
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Exact pickup and delivery address
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Additional services (COD, special handling, remote areas)
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Estimated Delivery Time:
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Metro Manila to Metro Manila: 1–3 days
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Metro Manila to Luzon: 1–5 days
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Metro Manila to Visayas: 3–7 days
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Metro Manila to Mindanao: 3–7 days
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Island or remote areas: 5–6+ days
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Same-region deliveries (Luzon, Visayas, Mindanao): 1–5 days
Delivery Attempts:
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J&T Express typically makes 2–3 delivery attempts
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Failed deliveries may be returned to the sender if unclaimed
Important Notes:
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Delivery times are estimates and may be affected by weather, holidays, or courier delays
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J&T Express delivers on weekends and selected holidays
Do you ship internationally?
Yes, we offer international shipping.
Please note that pre-order items require a production lead time of approximately 10–15 business days, excluding the shipping duration, which will vary based on your location.
What should I do if my order is lost or damaged?
We are not liable for any loss or damage that may occur while the package is in transit. For concerns regarding lost or damaged shipments, please coordinate directly with the courier.
Payment
What payment methods do you accept?
-
We accept GCash and Bank Transfer (Union Bank).
Is proof of payment required?
-
Yes. Orders will only be processed once proof of payment is submitted (screenshot or transaction reference).
Can I pay later or use COD?
-
No. We strictly follow a payment-first policy.
Order Updates & Notifications
How will I receive order updates?
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All order details, confirmations, and shipping updates will be sent to the email provided by the customer upon checkout.
Shipping
When will my order be processed?
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Orders are processed within 3–5 business days after payment confirmation.
How long does delivery take?
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Metro Manila: 1–3 business days
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Outside Metro Manila: 5–10 business days
Delivery time starts once the order has been shipped.
Returns & Replacements
Do you accept returns?
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Returns are not accepted for change of mind or incorrect size selection.
When can I request a replacement?
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Replacements are allowed for:
• Defective items
• Incorrect items received
• Significant size discrepancies
Replacement conditions:
• Item must be unused and unwashed
• Report the concern within 48 hours of receiving the item
• Proof (photos or videos) is required
Replacement requests are subject to evaluation.